Terms of service

Last Updated: February 1, 2025

1. Introduction

This website is owned and operated by TRW Holdings, LLC under the brand name Balzanas ("Company," "we," "us," or "our"). By accessing or using balzanas.com (the "Site") and purchasing from us, you engage in our Service and agree to the following Terms of Service ("Terms").

These Terms govern all users of the Site, including browsers, vendors, customers, merchants, and content contributors. If you do not agree to these Terms, you may not use our website.

We reserve the right to modify these Terms at any time. It is your responsibility to check for updates. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.

2. Online Store Terms

By using our Site, you represent that:

  • You are at least the age of majority in your state or country of residence.
  • You will not use our products for illegal or unauthorized purposes.
  • You will not violate laws (including copyright and intellectual property laws).
  • You will not transmit malicious code, viruses, or engage in hacking.

A violation of these Terms may result in immediate termination of your access to our Services.

3. General Conditions

  • We reserve the right to refuse service to anyone for any reason.
  • Your content (except payment data) may be transferred unencrypted across networks.
  • Credit card and payment details are always encrypted and processed securely.
  • You may not copy, sell, or exploit our Services without express written permission.

4. Accuracy of Information

We are not responsible if information on this Site is inaccurate, incomplete, or outdated.

  • Information provided is for general purposes only.
  • You should verify information before relying on it.
  • We reserve the right to modify content without notice.

5. Products & Pricing

  • Products or services may be limited in availability and subject to return/exchange per our Refund Policy.
  • We reserve the right to change prices or discontinue products at any time.
  • Colors and product images may not be accurate due to screen variations.
  • We do not guarantee that our products or services will meet your expectations.

6. Orders & Billing Information

  • We reserve the right to reject or cancel any order at our discretion.
  • Order restrictions may apply, including limits per household or per order.
  • If we modify or cancel an order, we may attempt to notify you via email or phone.
  • You must provide accurate billing & account information and update it when necessary.

For more details, review our Refund Policy.

7. Optional Third-Party Tools & Links

  • We may provide access to third-party tools (e.g., Shopify, PayPal, Stripe).
  • We have no control over third-party tools and provide them "as is" without warranties.
  • We may link to third-party websites, but we are not responsible for their content.
  • Any transactions with third parties are at your own risk.

8. User Content & Comments

If you submit comments, ideas, or feedback:

  • We may use them without restriction (e.g., marketing, social media).
  • We have no obligation to compensate you for user-generated content.
  • You may not post illegal, obscene, or harmful content.

We reserve the right to remove or edit any content at our discretion.

9. Personal Information

Your submission of personal data is governed by our Privacy Policy (link here).

10. Errors & Omissions

We may occasionally have:

  • Errors in product descriptions, pricing, or availability.
  • The right to correct these errors and cancel orders if necessary.
  • No obligation to update or clarify information unless legally required.

11. Prohibited Uses

You are prohibited from using the Site for:
🚫 Illegal activities (fraud, hacking, unauthorized data collection).
🚫 Spamming, phishing, or spreading malware.
🚫 Harassing, abusing, or defaming others.
🚫 Violating copyright or intellectual property laws.

We reserve the right to terminate your access if you engage in prohibited activities.

12. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that:

  • Our Services will be uninterrupted, error-free, or secure.
  • Any information is 100% accurate or reliable.
  • Our products/services will meet your expectations.

You agree that your use of the Services is at your own risk.

Balzanas and TRW Holdings, LLC shall not be liable for any:
❌ Direct or indirect damages
❌ Loss of data, profits, or business opportunities
❌ Product defects beyond our control

Some states do not allow liability limitations, so some exclusions may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Balzanas, TRW Holdings, LLC, and our affiliates, employees, and partners from any claims, damages, or legal fees arising from:

  • Your violation of these Terms.
  • Your misuse of our Services.
  • Any infringement of third-party rights.

14. Severability

If any provision of these Terms is unenforceable, the remaining provisions will still apply.

15. Termination

  • You may terminate this agreement at any time by stopping use of our Site.
  • We may terminate your access without notice if you violate these Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and the State of Oklahoma.

For dispute resolution, you agree to:

  1. Attempt to resolve disputes informally by contacting us.
  2. If unresolved, disputes shall be handled exclusively in Oklahoma courts.

17. Changes to These Terms

  • You can review the most recent Terms at any time on this page.
  • We reserve the right to update or modify these Terms at any time.

18. Contact Information

For questions about these Terms, contact us:

📍 Balzanas
📍 7305 SW Pecan Meadow Dr, Lawton, OK 73505
📧 Email: legal@balzanas.com