Privacy policy

Last updated: February 1, 2025

Introduction

This Privacy Policy describes how Balzanas, owned and operated by TRW Holdings, LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from balzanas.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

This Privacy Policy complies with the General Data Protection Regulation (GDPR - EU & UK), the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA - Canada), and other relevant laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

What Personal Information We Collect

We collect personal information based on your interactions with our Site, including:

1. Information You Provide to Us

  • Contact Details: Name, email, phone number, billing and shipping addresses.
  • Order Information: Payment details (processed by Shopify Payments, PayPal, or Stripe).
  • Account Information: Username, password, security questions.
  • Customer Support: Messages or inquiries you send to us.

2. Information Collected Automatically

  • Device & Browsing Information: IP address, browser type, time zone, and pages viewed.
  • Cookies & Tracking Technologies: Used for analytics and targeted advertising.

3. Information from Third Parties

  • Shopify: For order processing and store management.
  • Advertising Partners: For marketing and targeted ads.
  • Payment Providers: PayPal, Stripe, and Shopify Payments for transactions.

How We Use Your Information

We use your personal data for:
✅ Providing Services – Processing transactions, fulfilling orders, and delivering customer support.
✅ Marketing & Advertising – Sending promotional emails, targeted ads, and product recommendations.
✅ Fraud Prevention & Security – Monitoring for suspicious activity and securing transactions.
✅ Legal Compliance – Meeting obligations under GDPR, CCPA, and other applicable laws.

Cookies & Tracking Technologies

We use cookies, web beacons, and tracking technologies to enhance your experience. These are used for:

  • Remembering your preferences and login sessions.
  • Running analytics via Google Analytics, Facebook Pixel, and Shopify Analytics.
  • Displaying targeted ads.

You can manage your cookie preferences through your browser settings. Shopify’s Cookie Policy can be found here.

How We Share Your Information

We may share your personal information with:

  • Service Providers – Shopify, PayPal, Stripe, and logistics partners.
  • Marketing & Advertising Partners – Google, Facebook, and other advertisers.
  • Legal Authorities – If required by law.

We do not sell your personal data, but we may share information for targeted advertising.

Opt-Out of Targeted Advertising

If you want to opt out of personalized ads, you can do so via:

Your Rights Under GDPR, CCPA, and PIPEDA

Depending on your location, you may have the following rights:

✔ GDPR (EU & UK Residents)

  • Right to Access – Request a copy of your personal data.
  • Right to Delete – Ask us to delete your data.
  • Right to Correct – Update inaccurate information.
  • Right to Restrict Processing – Limit how we use your data.
  • Right to Data Portability – Request your data in a structured format.

✔ CCPA (California Residents)

  • Right to Know – Request details on the data we collect.
  • Right to Delete – Request deletion of your personal data.
  • Right to Opt-Out of Data Sharing – Prevent your data from being used for advertising.

✔ PIPEDA (Canada Residents)

  • Right to Access – Request the personal information we hold.
  • Right to Correct – Modify any incorrect information.

To exercise your rights, contact us at privacy@balzanas.com. We may require identity verification before processing your request.

Security & Data Retention

We use security measures to protect your personal data. However, no system is completely secure. We retain your data as long as necessary for legal and business purposes.

Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us for removal.

International Data Transfers

Your information may be stored and processed outside your country. We use Standard Contractual Clauses and other legal frameworks to ensure your data is protected.

How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📍 Balzanas
📍 7305 SW Pecan Meadow Dr, Lawton, OK 73505
📧 Email: privacy@balzanas.com